Frequently Asked Questions Table of Contents General What is a SharedInk WebBook? How much does it cost to use SharedInk? Can I use SharedInk even if I don't want to make a hardcover book? How secure are my WebBooks that I create? Does SharedInk offer a money-back guarantee? Hardcover Books What are the sizes of the hardcover books? What is a MiniBook and how is it different from the Keepsake book? How many pages can my hardcover book have? What type of binding is used for the hardcover books? What type of printing process is used for the hardcover books? Are the hardcover books printed single or double-sided? How many sheets of paper are in the standard 20-page book? What type of paper is used for the hardcover books? In what sequence will the pages of my hardcover book be printed? What is the cover label? Will my chapter titles be printed in my hardcover book? Do I have to use SharedInk's binding service to make hardcover books from my web pages? Can I see any samples? Placing Your Order What forms of payment do you accept? Can I order multiple books on the same order to save on shipping costs? Can I ship a hardcover book directly to a friend? Can I ship a single order to multiple addresses? Can I ship to an APO or FPO address? What countries does SharedInk ship to? What shipping options are available for international orders? Once I place my order, how soon can I expect to receive my hardcover book? How secure is SharedInk's site for placing online orders? Does SharedInk offer a money-back guarantee? Questions About PDF Files What types of PDF files are supported? How do I submit an iPhoto PDF file? Can I submit a PDF file created with iPhoto '08? How do I prepare an iPhoto PDF file for best color reproduction? How do I submit an Aperture PDF file? How do I prepare an Aperture PDF file for full-bleed printing? Can the cover label be printed full-bleed when submitting an Aperture PDF file? Can I create my PDF file using an application other than iPhoto or Aperture? WebBook and Page Features How easy is it to create a WebBook? Can I pick my own fonts? What about borders? How many photos can I add to a page? How many text blocks? How do I delete one of my WebBooks? How do I delete a page in my WebBook? How do I rearrange the pages of my WebBook? How do I invite a new member to my WebBook? How do I remove a member from my WebBook? Is there any way to remove the titles at the top of each page? Custom Designing Your Pages Can I design my pages in a third-party application, like Photoshop? Can my pages be printed full-bleed? What are the full-bleed formatting specifications for the Keepsake 11x8.25 book? What are the full-bleed formatting specifications for the MiniBook 8x6 book? What is the recommended colorspace? Uploading Your Images When I try to upload a photo, nothing happens. What am I doing wrong? I have lots of images to upload. How can I upload more than 25 at a time? How do I make a Zip file of my images? My book is larger than the 100.00 MB limit. How can I upload it? Photo Features I've uploaded my photos. Now how do I add a photo to a page? What is the minimum suggested dpi or resolution that pictures should be for print quality? How do I change the title or caption of a photo? How do I rotate a photo after I upload it? How do I delete a photo from my WebBook? Why are my photos blurry? If I upload a big picture, say 18" x 12", will it be resized to fit the page? If so, to what size? Storage How much storage space do I get with my free membership? How does my storage space get utilized? How many photos can be uploaded with my free storage space? What happens if I run out of storage? Membership Once I sign up for a new account and I start creating my own WebBooks, will they be saved? What's the difference between my account information and nicknames? I can't sign in - I get the message "The e-mail address you entered could not be found in the database". E-mail Why don't graphics show up in e-mails sent to me from SharedInk? Cookies What is a cookie? What types of cookies are there? What types of cookies does SharedInk use? How do I control which cookies I want to accept? How do I see cookies I've accepted?

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